International Journal of Applied Science and Technology

ISSN 2221-0997 (Print), 2221-1004 (Online) 10.30845/ijast

Exploration of Usability Issues in Malaysia Public Hospital Spatial Design: Pilot Study
Siti Norsazlina Haron, Dr Md Yusof Hamid, Assoc. Prof. Dr Anuar Talib


This paper explores the usability of healthcare spatial design in Malaysia public hospital as part of quality in-use evaluation. This study tries to understand of the complexity of end-users used facilities provided and to observe the patient feedback during journey experience in the hospital spatial design and it relationship. There are varieties of health-care evaluation either for the quality of design or service, as well as the impact of those factors to the patients but usability evaluation is appropriate in exploration of user experience. Usability approach is focusing on the method of collecting data, and it is based on the exploration of the user experience by knowing their perspective. It measured by three parameters; the effectiveness and efficiency of the design or facilities offered and user’s satisfaction. The methods of collecting data in this study are using walkthrough observation and interviewing patients and visitors from three public hospitals. The study, identified variety of usability criteria contributes to the quality of architecture in-use. Later, all those issues will be used as evaluation criteria for a main case study.


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